This document can be downloaded in PDF format by clicking here.
Revised December 1, 2025
OUR MISSION
The mission of CRIPHASE is to support men who have experienced sexual abuse and their loved ones in their journey to reclaim healthy control over their lives through psychosocial interventions, information, awareness-raising, activities that foster social connection, and training for professionals in the network.
We adopt an integrative and dynamic approach that respects each individual’s pace and takes into account the relationships between emotions, mind, and body.
OUR VALUES
By being authentic as individuals, as a team, and as an organization. By always acting in alignment with CRIPHASE’s values and in the best interest of our service users and the organization.
By encouraging creativity, proposing new ways of doing things, new ideas, and new projects, and by challenging the status quo in order to continuously improve our services.
By being passionate about the cause and the organization. By valuing our work and being motivated by the desire to offer the best possible services to our users. By believing that our contribution to the mission truly makes a difference in their lives.
By always offering our best as individuals, professionals, a team, and an organization. By being available and attentive to the needs of users and team members. By clearly demonstrating a desire to help and collaborate in activities beneficial to the organization, beyond personal objectives. By adapting to change according to the needs and realities of the organization.
By being direct and honest in communications and relationships with others. By sincerely and openly expressing and sharing ideas and opinions with team members. By respecting the mission, values, and internal rules, including the CRIPHASE code of ethics.
To access our services, individuals must first answer several questions during a telephone interview. This step helps determine whether we are the appropriate resource for their needs. Following this call, an in-person meeting at our offices is scheduled to complete file opening and allow the individual to become familiar with CRIPHASE. After this meeting, their name is added to the waiting list for the selected service.
Individual support is offered to any man seeking assistance related to sexual abuse he has experienced. Each participant may receive up to twenty (20) 60-minute sessions with a psychosocial counsellor.
This service is available in French and English.
This service is tailored to the artistic medium that interests the participant. In the presence of an art therapist, participants may explore sandplay, two- or three-dimensional materials, a creative journal, or guided drawing. Each participant may receive up to twenty (20) 60-minute sessions with an art therapist.
This service is primarily offered to participants who have completed individual counselling or the PHASE 1 group.
SUPPORT GROUPS
Phase 1 is the entry point to support groups offered to men who experienced sexual abuse during childhood (before age 18). Several themes are addressed in this group. Phase 1 content promotes awareness of the impact sexual abuse continues to have in adulthood. The objective is to provide a supportive space where a sense of safety is prioritized.
Each Phase 1 includes ten (10) weekly meetings of three (3) hours each.
Participants may then access additional support groups depending on themes offered and their needs:
• PHASE SEXO
• PHASE MINDFULNESS
• PHASE ANGER AND MINDFULNESS
• PHASE MASCULINE ARCHETYPES
SUPPORT FOR LOVED ONES
These sessions are offered to loved ones of men who have experienced sexual abuse. They aim to provide information about our services, as well as resources and tools to better understand their loved one’s reality and reactions.
We also offer counselling services for loved ones of men who have experienced sexual abuse. A maximum of seven (7) 60-minute sessions is available.
OUR COMMITMENT TO YOU
The Act respecting assistance for victims of criminal offences provides measures intended to meet the needs and concerns of victims of crime. It also defines the notion of “victim” and recognizes the rights and responsibilities associated with that status.
Section 2 of the Act grants victims the right to be treated with courtesy, fairness, understanding, and respect for their dignity and privacy.
CRIPHASE recognizes that interventions with victims of crime — particularly sexual abuse — must respect their needs and pace. Support aims to strengthen their capacity to manage their lives and make decisions that affect them.
This Complaint Management Policy aims to ensure effective handling of complaints within reasonable timelines. Its objective is to contribute to the continuous improvement of service quality. This policy enables CRIPHASE to improve its practices while ensuring fair, respectful, and rigorous handling of every complaint submitted. The Complaint Management Policy applies to all CRIPHASE staff members.
This Policy came into effect on April 29, 2020.
TERMINATION, REFUSAL, OR SUSPENSION OF SERVICES
CRIPHASE reserves the right to terminate, refuse, or suspend services when an individual adopts unacceptable or vexatious behavior. This measure reflects CRIPHASE’s obligation to ensure a healthy workplace for employees and a safe environment for users, free from violence, harassment, or similar behavior.
Services may also be interrupted if the individual’s needs exceed CRIPHASE’s mandate or expertise.
Individuals who have committed sexual offences are not eligible for regular CRIPHASE services. However, they will be referred to specific services designed for this purpose.
COMPLAINT MECHANISM
A complaint is the verbal or written expression of dissatisfaction regarding services received.
Any person who receives or is eligible to receive services offered by CRIPHASE.
The quality of services offered is central to CRIPHASE’s concerns. We believe everyone should be able to file a complaint regarding services received. A complaint form is available upon request and will soon be accessible on our website. Anyone must be able to communicate dissatisfaction easily, in writing or verbally, with the assurance of a prompt response in clear language.
All complaints are handled with the same level of attention, respecting confidentiality and impartiality, and processed diligently.
HANDLING OF COMPLAINTS
Participants are first encouraged to communicate directly with the person concerned and, if possible, provide written details of the situation. Often, issues can be resolved quickly and effectively in this way.
Employees receiving a verbal or written comment from a participant must discuss it with management.
If the situation is not resolved, or if the participant prefers not to contact the person directly, they are invited to submit their complaint in writing to CRIPHASE management, which will handle the matter.
CRIPHASE will acknowledge receipt within ten (10) business days of becoming aware of the complaint. Every victim has the right to be informed of the outcome. In accordance with the internal review procedure, measures taken will be communicated to the complainant within a maximum of sixty (60) business days from the date of acknowledgment.
If the issue remains unresolved, the participant may contact the Chair of CRIPHASE’s Board of Directors. Any complaint concerning the Executive Director will be handled directly by the Board of Directors.
CONTACT INFORMATION AND HOURS
CRIPHASE
1225 Saint-Joseph Blvd. East, Suite 301
Montréal (Québec)
H2J 1L7
📞 514-529-5567
✉ info@criphase.org
🌐 www.criphase.org
Opening hours
• Monday to Thursday: 9:00 a.m. to 5:00 p.m.
• Friday: 9:00 a.m. to 12:00 p.m.
By appointment only.
CLIENT COMPLAINT FORM
To help us continuously improve the quality of our services, please do not hesitate to submit a complaint. We commit to giving it our full attention.
Download the complaint form (PDF document) by clicking here.
You may send your form by email to management with the subject line “Management-Confidential”:
martine.poirier@criphase.org